Class Dojo – Problems with the app

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Parents,

A few people have been struggling to sync the Class Dojo mobile app with the class points! Here is a solution from the Class Dojo website 🙂 If you need another parent code, please let me know and I will try my best to get another out to you.

If you are having trouble syncing points between your mobile device and the ClassDojo website, here are a few quick steps to get points syncing again:

Do you use an iOS Device?
If points given on a mobile iOS device or tablet are not syncing automatically to the website, the first thing to try is force quitting the application completely.

Here are a few quick steps on how to force quit an application:

  • Double-click the Home button
  • Swipe left or right until you have located the ClassDojo application
  • Swipe the ClassDojo application up to close it
  • Reopen the application and give a point – do the points sync now?

Is your Android or iOS application still not syncing?

  • Can you see if deleting the app entirely and reinstalling it helps?
    This will ensure you have the very latest version smile

If you are still having trouble syncing your device to your computer or have any other questions, we are happy to help – email hello@classdojo.com.

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